Job Description
(Based in Hargeisa, Somaliland with travel to Kenya and Somalia)
CLOSING DATE: 6 NOVEMBER 2026
Organisation Background:
Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.
INSO Horn of Africa (HOA)
HOA was launched in 2019 as a regional entity and is based in Hargeisa, Somaliland, coordinating and supporting INSO’s activities in Kenya, Somalia, and Somaliland.
We are now hiring an IT Officer, Horn of Africa. This position is based in Hargeisa, Somaliland.
Job Summary:
Reporting to the Operations Manager, Horn of Africa, the IT Officer is responsible for providing a high-level IT and application support to INSO Kenya and Somalia offices. The IT Officer will coordinate with Headquarters’ IT department to administrate IT services such as INSO’s office 365 and exchange online accounts, Adobe, ArcGIS Licensing, and internet maintenance and troubleshooting.
They will assist the Operations Manager in delivering a first-class support service to INSO staff and offices, acting primarily in a first-line support capacity, resolving issues in person, over the phone or via remote connectivity.
Key Responsibilities
- Install and configure computer operating systems, printers, networks and applications per INSO policy and guidelines.
- Monitor and maintain INSO’s network performance.
- Troubleshoot hardware and software issues in person, remotely and via phone.
- Ensure all INSO users have access to all relevant licensed software, including Adobe, MS office and GIS software via the HQ IT Team.
- Update and manage INSO Share Point’s folders and permission structure.
- Ensure procurement of IT equipment meets INSO’s global standards.
- Ensure IT equipment is updated in the asset database and stock in cooperation with the logistics officer.
- Closely work with colleagues to understand and respond to their IT needs.
- Provide IT training for newly hired staff.
- Coordinate with Headquarter IT team to roll out and assist in maintaining new applications and technologies.
- Develop tutorials for local staff in relation to INSO applications and software.
- Assist the Operations Manager in preparing IT budgets.
- Assess the security threat to INSO’s IT systems and ensure it is appropriately mitigated.
- Monitor usage, renewal and billing aspects of all third-party applications and report to the Operations Manager in case of required renewals.
- Perform other duties as required.
Skills and Qualifications
Mandatory Requirements:
- Degree or equivalent in Information Technology, Computer Science, or relevant field.
- Minimum 3 years of experience supporting IT services in a medium to large internationally focused organisation
- Extensive experience with Windows operating systems and other Microsoft technologies such as office 365 applications, Exchange online, Microsoft Intune, and SharePoint online.
- Knowledge of local network management.
- Familiarity with ArcGIS and Adobe (licensing and installation).
- Fluent written and spoken English and Somali.
Nice to Have:
- Masters in IT or similar
- Microsoft certificates
- Somali language
- NGO experience
- Experience in Remote support
Personal Attributes
- Proven ability to identify issues, analyse and participate in the resolution of issues/problems.
- Excellent communication and organizational skills.
- Excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution.
- Demonstrated understanding of humanitarian principles and practices.
- Ability to work effectively and efficiently unsupervised.
- Strong work ethic and capacity to take responsibility for his/her own actions.
- Meeting tight deadlines.
- The holder must safeguard the access of information by unauthorized parties.
INSO’s Safeguarding Policy
INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers. We ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.
How to Apply
Please submit completed applications to jobs@som.ngosafety.org with reference IT Officer, Horn of Africa in the subject line by 6 November 2026; Applications should be in English and include:
- A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the requirements for the role (2 pages max).
- Updated CV (3 pages max).
Please do not send any additional information. Only short-listed candidates will be contacted.
Deadline
Deadline: 6 November 2026
Riyo Jobs is not the employer; apply directly to INSO.
